Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us (Dr. Bronner’s Europe GmbH, Siemensstr. 14, 41469 Neuss | Tel.: +49 (0) 2137 937 91 00, Fax: +49 (0) 2137 937 91 01) by means of a clear statement (eg. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the withdrawal
In case you withdraw from this agreement, we will pay back all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You shall send back or hand over the goods without undue delay and in any event not later than fourteen days from the date on which you inform us of the withdraw of this contract, to
Dr. Bronner’s Europe GmbH
The deadline is met if you send back the goods before the period of fourteen days has expired. We bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from a handling other than what is necessary to establish the nature, characteristics and functioning of the goods.